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  • Issues with registration and logging into the Vivaldi Community (Vivaldi.net)

    Haven’t received the account confirmation email?

    • Make sure a valid email address was entered in the registration form.
    • Check all mailbox folders, including the spam folder, for an email with the title “Vivaldi.net – Account Confirmation”.
    • Occasionally, email service providers queue emails, so the email might arrive in your Inbox with a delay.

     

    Forgot the password and now the account is locked?

    When you’ve tried to log in with the wrong password too many times, your account will get temporarily locked. In that case wait 5 minutes and then send yourself a password reset email.

     

    Read more on our Help Page
  • Error message: "The account is locked or doesn't exist." on the password reset page.

    When on sending a password reset email to your account’s recovery email you see the error message ‘The account is locked or doesn’t exist.’

    • Check that the username (not email) is typed correctly.
    • In case it’s a new account, make sure that you activated it by clicking on a link in the confirmation email we sent to your account’s recovery email right after registration.
    • Try password reset again later.

     

  • How can I change my Vivaldi.net account's recovery email address?

    Currently we have to change your account’s recovery email for you. In order to do that, please tell us the username, the current recovery email address and the email address you wish to have.

    If you have multiple Vivaldi accounts make sure the new recovery email isn’t already linked to another account. Also, the recovery email can’t be the same as the account’s Vivaldi email.

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Vi bruger Helpscout til at håndtere meddelelser sendt til os via denne formular. Vi har deaktiveret deres fulde kontakt-integration, og vil kun se indholdet du indsender i formularen. Når du indsender din meddelelse, vil vores support-team gennemlæse den og vende tilbage til dig så hurtigt som muligt (normalt indenfor 2 til 3 hverdage).

For at finde ud af mere om, hvordan dine data er håndteret af Helpscout, så tjek venligst deres privatlivspolitik.

Hvis du kunne tænke dig at vide mere om vores privatlivspolitik og den tredjeparts-software vi bruger, kan du læse mere på vores side over privatlivs-resurser: vivaldi.com/privacy

Norway

Vivaldi Technologies AS - Headquarters
Mølleparken 6
0459 Oslo

Iceland

Innovation House
Eiðistorg 13-15, 3rd floor
170 Seltjarnarnes

USA

Innovation House
18 Norman Ave
Gloucester MA 01930