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Argomenti ricorrenti

  • Trouble receiving emails on Vivaldi Mail?

    We’ve confirmed an issue in Vivaldi Mail with receiving emails since the evening of 25th of June (CET).

    The issue has been identified and resolved.

    Outgoing messages are working again as usual.

    For security reason, incoming emails were queued in the meantime and are currently all being delivered. It will take some hours for the queue to resolve.

    We apologize for the inconvenience and thank you for your patience.

  • Issues with registration and logging into the Vivaldi Community (Vivaldi.net)

    Haven’t received the account confirmation email?

    • Make sure a valid email address was entered in the registration form.
    • Check all mailbox folders, including the spam folder, for an email with the title “Vivaldi.net – Account Confirmation”.
    • Occasionally, email service providers queue emails, so the email might arrive in your Inbox with a delay.

     

    Forgot the password and now the account is locked?

    When you’ve tried to log in with the wrong password too many times, your account will get temporarily locked. In that case wait 5 minutes and then send yourself a password reset email.

     

    Read more on our Help Page
  • Error message: "The account is locked or doesn't exist." on the password reset page.

    When on sending a password reset email to your account’s recovery email you see the error message ‘The account is locked or doesn’t exist.’

    • Check that the username (not email) is typed correctly.
    • In case it’s a new account, make sure that you activated it by clicking on a link in the confirmation email we sent to your account’s recovery email right after registration. Send yourself a new account confirmation email, if necessary.
    • Try password reset again a little later. For example, if you used the wrong password too many times, the account will be locked for a few minutes.

     

  • How can I change my Vivaldi.net account's recovery email address?

    Currently we have to change your account’s recovery email for you. In order to do that, please tell us:

    • the username,
    • the current recovery email address and
    • the email address you wish to have.

    If you have multiple Vivaldi accounts make sure the new recovery email isn’t already linked to another account. Also, the recovery email can’t be the same as the account’s Vivaldi email.

Come gestiamo i tuoi dati?

Usiamo Helpscout per gestire i messaggi inviatici tramite questo modulo. Abbiamo disabilitato la loro integrazione completa di contatto e vediamo solo i dati che inserisci nel modulo. Dopo aver inviato il tuo messaggio, il nostro team di supporto lo esaminerà e ti risponderà al più presto possibile (generalmente dai 2 ai 3 giorni lavorativi).

Per saperne di più su come i tuoi dati sono gestiti da Helpscout, controlla la loro informativa sulla privacy.

Se desideri saperne di più della nostra Informativa sulla privacy e sul software di terze parti che usiamo, controlla la nostra pagina di informazioni sulla privacy: vivaldi.com/privacy

Norvegia

Vivaldi Technologies AS - Headquarters
Mølleparken 6
0459 Oslo

Islanda

Innovation House
Eiðistorg 13-15, 3rd floor
170 Seltjarnarnes

USA

Innovation House
18 Norman Ave
Gloucester MA 01930