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Veelbesproken onderwerpen

  • Errors on Vivaldi.net with account related actions?

    If you’ve tried to register, update your profile or anything else related to your account on Vivaldi.net, but upon submitting or saving get an error message, the issue could be due to an Extension. We’ve confirmed that a dark mode extension, Dark Reader, causes these errors, but there may be others as well.

    Please disable extensions on vivaldi://extensions to see if you can finish your activity then. If the issue is still there after disabling all extensions, please send us a message in the contact form below.

    In case you can confirm the issue with Dark Reader, we’d appreciate if you could report this issue on their Github page.

     

  • Issues with registration and logging into the Vivaldi Community (Vivaldi.net)

    Haven’t received the account confirmation email?

    • Make sure a valid email address was entered in the registration form.
    • Check all mailbox folders, including the spam folder, for an email with the title “Vivaldi.net – Account Confirmation”.
    • Occasionally, email service providers queue emails, so the email might arrive in your Inbox with a delay.

     

    Forgot the password and now the account is locked?

    When you’ve tried to log in with the wrong password too many times, your account will get temporarily locked. In that case wait 5 minutes and then send yourself a password reset email.

     

    Read more on our Help Page
  • Error message: "The account is locked or doesn't exist." on the password reset page.

    When on sending a password reset email to your account’s recovery email you see the error message ‘The account is locked or doesn’t exist.’

    • Check that the username (not email) is typed correctly.
    • In case it’s a new account, make sure that you activated it by clicking on a link in the confirmation email we sent to your account’s recovery email right after registration. Send yourself a new account confirmation email, if necessary.
    • Try password reset again a little later. For example, if you used the wrong password too many times, the account will be locked for a few minutes.

     

  • How can I change my Vivaldi.net account's recovery email address?

    Currently we have to change your account’s recovery email for you. In order to do that, please tell us:

    • the username,
    • the current recovery email address and
    • the email address you wish to have.

    If you have multiple Vivaldi accounts make sure the new recovery email isn’t already linked to another account. Also, the recovery email can’t be the same as the account’s Vivaldi email.

Hoe gaan we om met je gegevens?

We gebruiken Helpscout om berichten te beheren die met dit formulier naar ons worden gestuurd. We hebben hun contactgegevensintegratie volledig uitgeschakeld en krijgen alleen de inhoud te zien die je via dit formulier indient. Zodra je je bericht hebt ingediend, zal ons ondersteuningsteam het beoordelen en zo snel mogelijk reageren (normaal gesproken binnen 2 tot 3 werkdagen).

Om meer te weten te komen over hoe Helpscout met je gegevens omgaat, kun je hun privacybeleid raadplegen.

Als je meer wilt weten over ons privacybeleid en de programma’s van derden die we gebruiken, raadpleeg dan onze pagina met privacy-informatie: vivaldi.com/privacy

Noorwegen

Vivaldi Technologies AS - Headquarters
Mølleparken 6
0459 Oslo

IJsland

Innovation House
Eiðistorg 13-15, 3rd floor
170 Seltjarnarnes

VS

Innovation House
18 Norman Ave
Gloucester MA 01930